Call 0800 6444 777 to reach the roofing experts

Frequently asked questions

We are highly knowledgeable about the world of roofing and always eager to share that with you. Take a look at some of our frequently asked questions and find out more about our services, how we work, and how you can benefit from a professional roofer. If you still have further queries, don’t hesitate to get in touch on 0800 6444 777 or info@groomnco.co.uk.

How quickly do you respond to enquiries?

You’ll have a free, no-obligation quote within 24 hours of getting in touch. As part of this process, we can also conduct a site survey – at no charge – to assess your roof.

Can I call you for emergency repairs?

We are contactable 24/7 to answer queries about your emergency. Members of our team are standing by and ready during the day to respond to your roofing emergency. In some cases, we can be at your home to deliver a repair on the same day you get in touch.

Do you offer a guarantee on your services?

Our new roof installations have a 25-year warranty backed by comprehensive insurance. All our other roofing services are guaranteed for five years.

What should I do if my roof is leaking?

If your roof is leaking when it rains, get in touch with our team. It is possible that the leak is being caused by some loose or broken tiles and will just require a quick repair. A leaky roof can be indicative of a larger problem, but the only way to be certain is to have a professional look at it.

Do I need planning permission for a new roof?

If you’re renewing your roof with a like-for-like replacement system, then you will never need planning permission. If you’re looking to make changes permission might be required. We can take care of everything for you if this is the case.

Can I choose the material for my new roof?

Provided you’re not in a conservation area, the choice for your new roof’s material will be entirely yours. We’ll work with you to identify the best type of tiles or slates to cover your roof. This will ensure it delivers the protection you need and looks amazing.

What is the difference between tile and slate?

Contrary to popular belief, the distinction is not that one is natural and the other artificial. There are natural and man-made options available for both tiles and slates. Tiles are typically more cost-effective. Slates are often larger and have a flatter profile, creating a sleek and stylish look. We’ve found as a rule of thumb that our clients in rural areas prefer tiles for their roofs, and those in urban areas prefer slate. We’re always willing to lend our expertise to help you make the right choice for you.

Can you replace the timber frame of my roof?

We can, but usually only do so if it is completely necessary. When renewing your roof, we will inspect the timbers after the existing tiles have been removed. If they show signs of rot or damage, we will recommend that they be replaced. This is all handled in-house by our team of experts.

Will rainwater drain off my flat roof?

Flat roofs are not completely flat. We angle them ever so slightly and overlap the pieces of felt covering in such a way that allows water to run off the roof. This angle is imperceptible to the naked eye so the look of your roof will still be preserved.

Get in touch with Groom & Co

For more expert advice, get in touch with our team. We’re always happy to help you get the best result for your roof. Call 0800 6444 777 or email info@groomnco.co.uk.